FAQs

Our Guarantee: If you don't get a compliment within three wearings or your Toad&Co clothes don't bring you joy, we'll make it right.

We want you to get your Toad as quickly as possible, so we try to ship your order the following business day after you make a purchase. Keep in mind, our shippers take weekends and holidays off. Orders received on Friday will be sent out the following Monday. Once your package is shipped, we will email your tracking number; this could take up to 24 hours so please check back one business day after you have placed your order. Please see our shipping page for more details.

We move pretty quickly once you hit the Submit button. If we haven’t shipped your order yet, contact us to modify.

Once your package is shipped, you’ll be emailed a confirmation email with a tracking number. Tracking numbers may take up to 24 hours to appear while the package is delivered to the shipping facility. Please be patient and check back roughly one business day after you have placed your order.

At checkout, there will be 2 options. One is our reusable limeloop mailer. If that is option is not visible due to availability of the mailer, Toad&Co is committed to sourcing the most environmentally friendly packaging that meets our needs to protect the product. We commit to incorporating as much recycled material as possible, reducing plastic wherever we can, using 100% certified paper products (Forest Stewardship Council and Sustainable Forestry Initiative), staying informed on new innovative opportunities to reduce the environmental impact of our packaging, and collaborating with all relevant stakeholders (in and out of our industry) to further packaging best practices beyond our individual impact.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Toad&Co to provide the best possible user experience to our international customers.Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. This will change the currency on the website accordingly. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item if they are not already included in the product price. ​Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. ​It will be noted at checkout for full transparency before you order.

Yes! We offer free exchanges on US orders. You can easily exchange your item for another size in the same color. Or, if you'd like to swap for another color, or pick another item entirely, you have two options:

1) Use your instant credit to shop the site for another item

2) Select "return for store credit" when you process your return and use your store credit towards your new order at your convenience. And bonus, store credit never expires.

Please note, we aren't able to process exchanges on exchanges. Instead, you can opt for store credit if you'd like to exchange your exchange. If you have any questions, feel free to reach out to us at info@toadandco.com and we would be happy to help!

At this time, we are not able to offer exchanges or replacements on international orders.

If your gift was purchase from our online store, www.toadandco.com, please click Start a Return above and when prompted, select the Start a Gift Return Here button. If you know your gift order details, you can enter them and we will be able to pull up the items. If not, fill out the form and our service team will do our best to help locate the gift purchase.

If your item(s) was purchased through a Toad&Co retailer or Toad&Co store, please contact that original store for assistance as we will not be able to locate the original order in our returns system.

We're sorry to hear that! Please click the Start a Return button above and select the item you would like to return. When prompted, select return reason as Item was Damaged and provide an image of the issue. You can then choose to replace the item (if inventory is available) or return for something else. If you have any questions feel free to reach out to us at info@toadandco.com.

Unfortunately, our Toad&Co Retail Stores in Golden, CO and Chicago, IL are not able to process returns for items purchased online.
If you are in the Freeport or Portland, ME area and would like to return please feel free to come visit our store!

We accept returns on purchases up to 90 days after the purchase (excluding items marked as "Final Sale"). Please use the "Start a Return" button above for international orders. At this time, we are not able to offer exchanges or replacements for international orders. Return shipping fees will be calculated based on your location. Additionally, all duties, taxes, and shipping fees are non-refundable. Since duties and taxes are paid to your local customs bureau, they cannot be refunded by Toad&Co.

All items marked final sale at time of purchase are not eligible for returns. Underwear, bottoms and masks are always final sale (because, hygiene).